Refund policy

Returns & Exchanges

The Barry's Case Commitment to Quality

At Barry's Case, customer satisfaction and premium craftsmanship are our top priorities. If your selection does not perfectly meet your expectations, we are here to assist you with a seamless return process. We offer a 30-day return window from the date of delivery.

EU Cooling-off Period: For our customers within the European Union, you maintain the right to cancel or return your order within 14 days of receipt, for any reason and without justification.

01. Eligibility Criteria

To ensure a successful return, items must be sent back to our facility in their original, pristine condition:

  • Unused, unworn, and entirely free of any scratches or signs of wear.
  • Housed completely within the original Barry's Case packaging.
  • For all protective cases, any integrated protective films must remain intact and unremoved.
  • Accompanied by the original order number or official proof of purchase.

02. Non-Returnable Items

Please note that we cannot accept returns or exchanges for:

  • Bespoke or personalized cases (such as custom monogramming or specialized prints).
  • Gift cards.
  • Items explicitly marked as "Final Sale" or purchased during archive clearance events.

03. The Return Process

To initiate a return dynamic, please reach out to our dedicated concierge team at shop@barryscase.com.

Please provide:
• Your Order Number (e.g., #BC1234)
• Clear photographs of the item and its current packaging
• A brief description regarding the reason for your return

Note: Unauthorized returns sent back to our office without prior institutional approval will not be processed or accepted.

04. Damages & Discrepancies

Upon arrival, please thoroughly inspect your Barry's Case order. If you detect a manufacturing defect or receive an incorrect device model, contact us within 48 hours. We will prioritize a complimentary replacement or full refund to rectify the discrepancy immediately.